The eFax Emails

(If you haven't read the start of this story, please read it first.)

This just keeps getting better than better.

What follows is the sequence of emails exchanged to date between myself and eFax Support (or, rather, eFax's Support bots). Happy reading...

After sending this response to eFax's first attempt at solving my problem:

Did you even READ my message? Your response has NOTHING AT ALL to do with my query - and not only that, it doesn't even have anything to do with the CATEGORY of my inquiry! If this is "Support", you should consider changing your department name.

Please actually take the time to READ my message, and respond appropriately.

Darryl

I received this response:

Dear Darryl,

Thank you for contacting eFax.com Support.

Our mail server logs indicate that your faxes were successfully received by your ISP shortly after they arrived in your activity log. Your ISP may have been experiencing some problems that caused some incoming messages to be lost or delayed. If you continue to experience this problem, please contact your ISP.

Sincerely,

+Keri Simpson
eFax.com Customer Service

Now, obviously they still don't understand. OF COURSE their mail server indicates everything went fine. But they somehow missed the fact that THE EMAIL ADDRESS IS INVALID NOW. I don't care if they didn't get a bounce...you can send an email to crap@lyricfind.ca, a domain that has NEVER been attached to a server, and get a normal response. Apparently they didn't read when I wrote "...an old email address that is no longer valid" or, the basic request of my message, which was "could it be emailed again to the new email address?".

The saddest thing about this is that a real person took the time to respond this time (finally), and still didn't even come close to solving my problem.

After replying to this latest insult with this:

Hi Keri,

Obviously, you still don't understand my problem.

This is NOT a problem with my ISP. As stated in my initial request, that email IS NO LONGER VALID. I am now using a different email address and AM NO LONGER ABLE TO RETRIEVE email sent to the old address.

As stated in my initial email, my request is simply that the fax be re-emailed to the new email address as I've updated it in my profile. This should not be hard! I don't understand why I am forced to go through so much trouble for such a simple request.

For more details (and suggestions), please visit:

http://www.darrylballantyne.com/efax.html

Sincerely,

Darryl Ballantyne

I received THIS in response:

Hello,

Thank you for contacting eFax.com Support.

You have replied to an eFax.com message sent to you. All replies are delivered to our support team, not to the sender of the fax.

If you have further inquiries about the service or require additional assistance, please send your inquiry to help@mail.efax.com. We also encourage you to browse through our Help section at http://www.efax.com/help to find an answer to your inquiry.

Sincerely,
eFax.com Support Team

Another automated response. Now, after receiving this bot-mail, I went back and double-checked the email address. The email address that I replied to the first time and got a human response from (That would be Keri), was EXACTLY THE SAME as the one that I replied to next and was told I was replying to a fax. (For the record, that address was ef.efaxcontact@mail.j2.com)

I've now re-sent the email again, and CC'd it to the help@mail.efax.com address listed in the latest autoresponse.

Will this ever end?